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PCI Modem Connection Problem

a tip from Brett at Nibbles and Bytes, Apr 2006


Last weekend, my neighbour asked if I could help solve an Internet connection problem she was having. She could successfully connect using her dial-up account, but could not browse web sites or receive email.


After first ensuring that the computer was virus, spyware and trojan free, I tried pinging websites via a command prompt, but this was unsuccessful, even though the connection was still active. I tried disabling any programs that might be interfering with the connection, including the firewall and various scanners. This did not resolve the issue ...


find out how Brett fixed this problem