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Cleaning up after the MSN Toolbar

tip from Malcolm H, May 2006


From Clif

Malcolm wrote me to let me know he wasn't happy with MSN Toolbar, and that the uninstall for it left him even less happy.


From Malcolm

I did not know about the big problem with this software until i decided to get rid if it. Now I cannot uninstall or reinstall this stuff. I just know I want it off my computer.


Do you know of a free software that will remove this, or should i just take to the shop and let them do it?


From Clif

I didn't even get a chance to do any research on it before Malcolm had written back with his own solution. This helps confirm my belief that many of the people who read my newsletter are not only smart, but that they are not afraid to try new things and find their own solutions to problems.


From Malcolm

Hi Clif, got this from MSN Support. It worked.


From MSN Support

... here are some steps that have proved successful for some of our customers. It is possible that you may have performed some or all of these steps previously, but the key seems to be the order in which they are performed:


A. Please clear the Windows and Internet Explorer Temp files by using the Disk Cleanup Utility.

  1. Click "Start", and then click "My Computer".
  2. Right-click, using the button on the right-hand side of the top of your mouse, the disk in which you want to free up space, and then click "Properties".
  3. Click the "General" tab, and then click "Disk Cleanup".
  4. Click the Disk Cleanup tab (if it is not already selected),
  5. Click to select the check boxes next to the files that you want to remove. Make sure to include Temporary files
  6. Click "OK".
  7. Click "Yes" to confirm the procedure.


B. We need to install the Windows Installer Cleanup Utility to remove any leftover parts or pieces of the Toolbar or its add-ins. (For more information you can go to Description of the Windows Installer Cleanup Utility)

  1. Download the Windows Installer Cleanup Utility installer.
  2. Choose "Save" when prompted to save the file.
  3. Select "Desktop" as to where you would like to save it.
  4. Find the "msicuu.exe" application (you may not see the exe part) on your desktop and double-click it.
  5. Click "Next" and allow the program to install.
  6. After the installation is complete, you may remove the file from your desktop to the Recycle Bin.


C. Now we will need to run the Windows Installer Cleanup Utility.

  1. Click "Start", point to "Programs", and then click "Windows Install Clean Up".
  2. Select "Live Toolbar", "MSN Toolbar" and any Toolbar add-ins from the list of programs you want to remove
  3. Click "Remove".
  4. Click "OK", and then click "Exit".


D. Once we have made sure that Windows Installer should no longer see the Toolbar or its add-ins, we now need to remove any traces of them from the registry.

  1. Click "Start", and then click "Run".
  2. Type "regedit", without the quotes, in the "Run" box.
  3. Press the "Enter" key on your keyboard or click on "OK" to launch the Registry Editor.
  4. Use the "+" sign next to the HKEY_CURRENT_USER\Software\Microsoft folder to navigate it.
  5. Make sure the "MSN Toolbar" and "MSN Apps" folders are not present. If they are, right-click them and then choose "Delete" from the resulting drop-down menu.
  6. Use the "+" sign again to navigate to the HKEY_LOCAL_MACHINE \Software\Microsoft folder.
  7. Make sure the "MSN Toolbar" and "MSN Apps" folders are not present. If they are, right-click them and then choose "Delete" from the resulting drop-down menu.


Thank you for using MSN Toolbar.





MSN Toolbar Technical Support


From Clif

Thanks Malcolm, and thanks to MSN Support. I'm sure they do the best they can with some of the less than perfect software that Microsoft writes.


I tried MSN Toolbars once on another PC. It's not a good alternative to other tabbed browsers like FireFox and the search features are nothing to brag about.